At Shoppingfeed, we talk every day with customers about their business. These are e-merchants of all sizes, and we’ve learned a lot from them about the various ways they approach their online store.
Without getting into a long academic discussion, we thought it would be useful to note the actions implemented by those merchants who pass the different levels of monthly revenue turnover.
This is the first in a series of articles that will reflect our experiences with stores that have achieved the different levels of customer acquisition for their online store.
We start with the $15K/month tranche, and by the last article in the series we will take it up to $100K/month.
These merchants are legion across the web. If $15K/month provides sufficient turnover to pay salaries, with a correct margin, a light structure and controlled marketing and technical expenses, the manager will be able to pay himself his income.
Once the model seems viable, most merchants want to go further to scale up their business.
This is where mistakes can often happen because if at the beginning, classical merchant management could be enough, taking ecommerce and ecommerce marketing to the next level is where the traps begin to appear.
Well aware that SEO on Google is important, the ambitious e-merchant will sign with the first SEO agency they come across. What happens too often is they drop a few thousand dollars for little return.
Too many SEO firms serving every type of business don’t truly understand the market for any type of business. They’re “Jacks of all trades.” And many don’t bother to ask before spending your whole budget on irrelevant strategies.
He will also increase his AdWords expenses (let’s say he will go to $60/day), and take more risk. But just increasing the budget without adjusting the keyword strategy is a mistake. It will sometimes only take one or two highly popular keywords to consume all the extra clicks for the doubled budget. But most of these will never convert. So, at double the expense, sales are exactly the same as with $30/day.
As with all things, you get what you pay for in this world. You can list products on the free side of networks like (in France) Leguide.com, but will ultimately be disappointed by the few sales brought in. This causes many merchants’ motivation to conclude they don’t work. However, sites like Kelkoo and Leguide.com deliver the best results for their paying customers who join at the premium levels. Read the fine print.
When an e-merchant decides to increase their product offerings, they often lose sight of their bestsellers. They disperse the marketing initiatives to products over which they have less control. After broadcasting their first promotion email, they get discouraged by the lack of response when they might instead have focused on the bestseller, while also suggesting other items from the expanded product line.
In the next article in this series, we will show how a $15K/month merchant can move to $30K/month.
Shoppingfeed is a certified Partner in Google’s Shopping platform, as well as in every major online marketplace worldwide.
Shoppingfeed syndicates search-optimized product listings on all of the world’s most powerful marketplaces, syncs and refines inventory data, perfects your listings, and automates your fulfillment